Shipping and Returns

Shipping & Returns

Your order will generally be prepared within 24 hours after receipt of payment. It will be shipped via our carrier with a tracking number and sent to the address indicated during your order or that specified in your customer file. Receipt will be against signature, and as such you may be able to prove your identity.

In order to follow the status of your watch's order, we send you a link from Federal Express or DHL shipping reference to track your package online.

Shipping costs include preparation and packaging costs as well as postage. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each of them. Your package is shipped with all the necessary security measures with special attention and packaging suitable for fragile items.

Box sizes are appropriate and your items are properly protected and insured.

Returns are your responsibility and should be sent to Mostra-Store, 3 place Forbin 13100 Aix en Provence. Given the value of our products, we invite you to insure your returns and to contact us before any shipment.

For any question or query, you can reach us by phone at Mostra-Store: +33 4 42 58 72 79 during our opening hours or by email by clicking on this link:

Mostra-store is a trademark of Mostra SAS.